Refund policy
If you are unsatisfied with your purchase, you can return it within 7 days of receiving your order for an exchange or refund, provided the item is in new and unused condition.
To initiate a return, contact customer service at CozyCabinScentsLLC@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, securely package the item in its original packaging and send it to the address provided:
Cozy Cabin Scents LLC
Attn: Returns RMA #
4824 Lonas Drive
Knoxville, TN 37909
United States
Please be aware that you will be responsible for covering all return shipping costs. We advise using a trackable shipping method when returning your item.
Once we receive and assess the condition of the returned item, and upon approval of the refund, we will proceed with processing your return or exchange. Please anticipate a minimum of seven (7) days following the receipt of your item for the processing to be completed. You will receive an email notification once your return has been processed.
If you have received defective or damaged products, please reach out to us via the customer service email provided below to facilitate a refund or exchange.
For any inquiries about our return policy, do not hesitate to contact us at CozyCabinScentsLLC@gmail.com